Money isn't refunded of a failed transaction?

Question

Hello Sir, I am CHINMAY SEN. I am a customer of your Bank Falakata Branch, West Bengal.  I was going to purchase some items from amazon.in on 04/12/2015 amounting ₹1826. When making the payment the process was declined from amazon.in but my money was debited from my bank account. When I called the customer service of amazon.in they told me that, the money could not reach to them and may be the money was struck to the payment gateway of your Bank and they advice me to contract to the customer service of your Bank. When I called the customer service of your Bank they give me the email id and advised me to report my problem in details. But after repeated attempt there are no one to solve my problem. So Sir, I request you to kindly refund my money as soon as possible.

 

Answer 1

Hi Chinmoy,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Since you have followed up with the Bank and the amount has not yet credited back to your account, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)