Complaint Against Passbook Updation?

Question

Dear Sir, Good day ! This is Abushad,  I would like to bring it to your attention that am trying to update my passbook last three month but but when am goin to bank then BAnk staff saying some teachnical problem and we dont able to update it this is very redicules problem to complaint you about it, I received the ATM card when i open account, by speed post. Then the process of request for getting the ATM card's pin started. It has been one month visiting the branch and requesting the concerned authorities for providing me with the pin for the very same card, but all in vain. I have even contacted the customer care but that too in vain, Sir please look in to the matter, to help me out. I don't have any option left, than closing my 3 year old account and switching to a different bank, since I am finding it very difficult in withdrawing money while moving outstations. We would really appriciate you kind attention on this matter, Thank You With Regards Abushad shaikh

Answer 1

Dear Abushad

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

One last time, try meeting the branch head / manager and explain him the trouble you underwent at the branch.  If he too is not responsive in ensuring any resolution, you should take it up with the Bank's management, as per the appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA