Branch Employees Misbehaviour?

Question

Dear sir/madm I, Sahil Lakhani, having saving account in  bank since long around 3-4 years, but i have complaint regarding the staff of bank main branch faridabad, the staff of that bank has lot of attitude, , bilkul bhi help nhi krte or agr unse thda attitude me hm bat kre ya apni complaint kre to bar bar bolte hai ki apna account no dedo hum apka account hi band krdete h.. is dat the way to treat thier customer.. hum middle class students apni savings bank me jama krate hai but vha ke log itne bure hai unko customer satisfaction ka mtlb hi nhi pta Please do a needful action on dis otherwise mre jaan pehchan p 200 customr hai bank ke hum sare apna account band krwa denge Thanks

 

Answer 1

Hi Sahil,

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)