Regarding payment not received from atm machine while payment deducted from account?

Question

Dear sir mera naam sunil jain hain . Me bank ka customer huan  15/9/2015 ko mene bank atm se 3600 rs ka payment withdrwal kiya but process hui slip bhi nikli, muje payment withdrwal ka message bhi aay but payment nahi aaya tabhi mene waha ke guard ko inform kiya to vo bola ki pehle to payment nikal raha tha tabhi mene wapas se card swape kiya 200 rs ke liye but payment nahi aaya parantu account se less ho gaya hain then machine error show kar rahi thi ki temprorily out of services, next day ( 16/9/2015) jake mene apni branch ramchandra nagar pe complaint ki but 8 din tak koi reply nahi aaya to mene 24/9/2015 ko bank se confirm kiya to bole bank se koi reply nahi aay, aap wapas se complaint kar do mene wapas se 24/9/2015 ko complaint ki din daily call kar ke confirm karta magar vo kehte ki koi reply nahi aay tabhi 29 tarikh ko unhone bataya ki aap ka transaction successful raha mene kaha ki sir muje payment nahi mila, to unka jawab tha ki hum kuch nahi kar sakte hain aap jake apni bank se baat karo, me bank gaya to wo bole ki aap aap ki bank se hi baat karo . Then mene complaint mail ki bank ki mail id pe aur bank ki mail id ki please just show me image and no access certificate and also please check again muje payment nahi mila hain yadi meri complaint galat hain to aap mujhe pe legal action lena other meri complaint sahi hai to aap mera payment refund kare  complaint bheji daily mail hone ke baad after 11 days bank ne phir mail kiya ki payment successfully nikla hain sir / mem mene image mangi vo nahi di, sir yadi meri complaint galat ho to aap sabhi mujhpe jo chaho vo action lelena but please iski aap janch kijiye me sahi huan muje payment nahi mila . Me salary based huan 3600 /- rs mere liya bhoot mayne rakhte hain me 16/9/2015 se pareshan ho raha huan but muje sahi response nahi mil raha hain, please meri madad kijiye sach ko samne lane me . Me aapko saare mail aur unka bheja huva letter, slip bhi mail kar raha huan please  sir meri madat karo

Answer 1

Hi Sunil,

Follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)