Incorrect transaction on My Bank CC?

Question

This is in reference to one of the incorrect transaction on My Bank CC Highlighted in Yellow I had ordered an Xolo black Phone on Flip kart on EMI Options. Later I cancelled the order. I got a confirmation from the Flip kart that the same and also reflected in my bank credit card statement on 26/08/2015, see attached file. But also started EMI against the return materials. I have made multiple call to talk to your Support Team for assistance. They always say to call after for technical reasons...

Answer 1

Mr Surajit,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

You may write to Flipkart for cancellation of the EMI instructions, since this EMI facility was arranged through Flipkart. Since the transaction stands cancelled, they will have to ask Bank to cancel the EMI debit. Probably, Flipkart has cancelled the order by stopping the shipment but simultaneously they should ask the Bank to stop recovery of EMI and refund of EMIs already recovered.

Regards

Deepak