Unethical deductions from account.?

Question

Hello Sir/maam. I have 2 compalains. I opened a salary account in as deducted from my account without informing me about the charges for debit card.I lost my debit card then I went to re-issue that in the above mentioned branch heard my issue, I asked her for debit card, I asked her for fees.She told me that its free of cost thenshe asked my zodiac sign.Then she send me back, tellin me that I will get that on my address.I was shocked to see rs 910.86 deduction from my account when I was doing online banking.Again no message came to me regarding that deduction and moreover i am not getting any sms from  from the day I asked for debit card.Secondly I have been charges Rs 513.00 everymonth as MAB charges, I opened my account on zero balance and now everymonth they are debiting from my account without telling me the rules o it. I just want that all my above transactions that are debited from my account without my consent, should be credited asap. And also strict action should be taken agains Ms Urvashi who cheated me while issueing debit card. Regards, Mohammad Talha 

Answer 1

Dear Mohammad,

You have stated that your account with the bank was opened under 'salary account' category. This indicates that your employer has a tie up with the  bank for all employees of the company. Obviously, the terms and conditions of the arrangement would have been finalised between your employer and the bank. Thus, it would be in the fitness of things that you bring your grievance to notice of your HR who would be able to answer your queries to your satisfaction or they would directly take up your case with the bank for resolution of all your grievances.

J R Mohandas