Debit to saving account towards dom surcharge / tips?

Question

I have booked following air tickets from website, on 14 Aug 2015: 
Transaction ID Journey From To Amount 
5001409431 Pune- Bagdogra 33,479 5001410493 Bagdogra- Delhi 27,138 

I booked these tickets by using netbanking. 

Rs.556.87 /- has been debited to my a/c, on 20 Aug 2014, towards DOM SURCHARGE / TIPS on these transactions.I sought details of this surchage from home branch but could not get proper reply.
 

 

 

Answer 1

Dear Shetty

If the home branch is not responding properly / to your satisfaction, please complain to the Bank's management.  No Bank / branch / official can refuse to respond to your query regarding the transactions / debits in your account.  The process to take it up with the seniors of the bank is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA