Bank- Insurance Policy given on fake commitment?

Question

A health policy has been give to me by bank on fake commitment and I emailed the many time below are the emails enclosed. I don't want to purchase a policy, there are some commitments shown at the time of selling me the policy, but haven't received anything documented related to that. I am afraid if that girl made a fool of me, you guys have something to loose, nothing for me. Just need to know and make sure that the given commitments are true or not and if those were true would like to request that to be documented. ​Delay might harmful for you guys. ​ Do you really think I should remember the name, she called me on last week of September(26th I Think). And which branch you are talking about, I received a call from bank don't know from which branch they were. Don't have any idea what are the details you required, . Just want to clarify my concern, as I verified the given commitments were false, deactivate the policy. And I am not going to pay a single penny for it, not even for the processing or closing charge. I hope I made myself clear. Policy number provided :yesterday I received a call from bank he spoke with me and said fine we are under processing of closing of your policy, and there is no any kind of charge or deduction required. Today again I received a call from and I believe this was the same girl who made the fake commitment the other day. First she tried to convince me that she hasn't made any fake commitment and when I completely disagree with her and told her to deactivate it, she started telling me charges for deactivation, I told her that there is not any deduction or charges required, I already had a word with someone yesterday but she denied and rudely hangup the call saying you have to pay the charges.

Answer 1

Mr Chandrajeet,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted. 

As regards mis-selling of health insurance policy, please note that you always have the option of surrendering the policy within 15 days of receipt, which is called as free look in period. After having carefully going through your mail, it is observed that behaviour of the officials has not Ben satisfactory at all. You may escalate the issue to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. If you do not get satisfactory response within a reasonable period of time, you may approach Banking Ombudsman for resolution of the issue.

Regards

Deepak