Account got debited without using ATM card?

Question

I want to report two fraud ATM withdrawal of rs 19584 from my Account number today which was not done by me. The complaint number for the same is sr387464817. Please look into the matter as the withdrawal has been done without using ATM card which i have right now. Please take this as high priority matter because all the cash is withdrawal and my family is dependent on me.

Answer 1

Dear Yashodh

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain / query / grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

It is advisable to forthwith approach your home branch with a written complaint.  Do obtain an acknowledgement for your records, which could be necessary for production at a future date.  If a proper response to your satisfaction is not received from the home branch, you should take it up further with the bank's senior management / banking ombudsman.  The process flow for the same is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA