Bank Complaint?

Question

Customer ID: xxxx1898 Account No.: xxxxxxxxxxx1491 1) how many mobile no chnaged and whose permssion? 2) what answer bank gave in last 3 years for unauthorided number chnage 3) when complaint made againt BM joshi did bank took any action

Answer 1

Dear Vijaya

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

Since the branch response was not to your satisfaction, please take up the issue further as per the following process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA