Bank Complaint - Charges Related?

Question

As per the feedback received from your bank phone banking officer they are going to charge Rs. 50 + Service Tax if the number of transaction is more than 5 per account. This is really strange because of your is going to increase the charges then they should first inform to all customer. Also they are saying that if transaction are done thru ECS than also they are going to deduct the charges. This is required attention because as per my understand if any bank going to increase the charge than first they should inform to customer about this. I hope there should be some guideline from bank related to such sudden increase of charges, if there such guideline exist then bank is violating such rules and collecting money from customer. Also the relevant comments are also not update by your bank Charges are deducted for number of charges increased but as per the comment updated by customer care it's mentioned that charges towards chq. book return. This is really strange.

Answer 1

Hi Nikunj,

We do agree with your observations and suggestions.

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

If the Bank increases / decreases the charges, the same is notified ( a prior notice) by (a) your account statement, which is received physically or through email, (b) published in the bank's domain, (c) through notice displayed at the branch / ATM premises. Please visit the nearest branch & enquire about the new charges going to be applied on the account for certain specific type of transactions and ascertain the means through which the customer has been notified about the change in charges. If you do not receive proper response, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)