Worst Customer service?

Question

I've been using credit card for a while and I've been one among the numerous dissatisfied customers. To be precise, I hate their customer service and their way of handling the service requests. For instance, A customer can only register a request or complaint through their banking account. What if a customer don't have a account or doesn't know the credentials.?? After multiple requests they accepted to place a request for me. But till now no single person called me to convey the status and not even a single mail with the status of the request. Also, I'm being charged for the late payment fee when there was a open request from my end concerning the actual amount due. Please remember, they don't look like customer centric, I've got my lesson. And I'd never ever go for it. People please be aware.

Answer 1

Mr.Brits,

 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I am unable to make out what exactly is your grievance. Instead of being dejected you must fight back for the  services you are entitled to. In this regard I suggest you to write to the Nodal Officer of your bank, through email or letter. Please articulate your grievance with clarity.  I am sure you will get a positive response.

You can find out the details of the Nodal Officer from the bank’s website.

Regards

 

J R Mohandas