Deduction my cash Rs 10000?

Question

I am not get 10000 cash by my bank atm card from  bank atm, ballygunge branch. I was discussed my bank account holder branch incharge, but she was said this deduct Rs 10000 refund after 20 days.. I want to know why face this problem and why wait for 20 days.

Answer 1

Mr.Ramesh,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You have to appreciate that any claim has to be verified before the same is admitted. May be, 20 days is a long time for investigation and resolution. Please visit your home branch and submit a written complaint about non receipt of the cash. Insist on an acknowledgement of your complaint. 

In case the branch fails to resolve your compliant within 10 days, escalate the matter to the Nodal Officer of your  bank, narrating the sequence of events  through email or letter. You can find out the details of the Nodal Officer from the bank’s website.

 

Regards

 

J R Mohandas