Amb chrg incl st & cess?

Question

My account was zero balance account. It was salary account. Recently I changed my job and my new company does not have tie up with this bank. However I always used to keep 10, 000 plus in my bank account. In Month of October&November due to some urgency I utilised amount from bank and my balance became less than 10, 000/- Kindly find the below deduction transactions. 08 Dec 2015 AMB CHRG INCL ST & CESS FOR NOV2015 08 Dec 2015 687.00 4, 135.32 08 Dec 2015 AMB CHRG INCL ST & CESS FOR OCT2015 08 Dec 2015 684.00 4, 822.32 The above following are the transactions that happened with out my knowledge. Kindly resolve the issue ASAP. Attached below are the details. Account Name; Prathap Reddy  Now i want to refund back my money as soon as possible.

Answer 1

Dear Pratap,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You should have informed your bank when you left the job so that you need not have faced the current situation. You are aware that salary accounts are offered certain privileges and they are contingent of regular credit of salary. Once salary credits cease, banks withdraw concessions and treat such accounts as normal savings accounts.  However, your bank ought to have informed you that if no salary credit is received, the account would attract levies applicable for normal accounts. It is possible that appropriate clause in this regard would have been part of the agreement signed by you while opening the account which you might not have noticed.

I suggest you to put forth your arguments before Nodal Officer of the Bank through email or letter and   seeking his intervention for reversal of charges debited to your account without any prior notice. You can find contact details of Nodal Officer on your bank's website. 

If you don't receive satisfactory response you may escalate the matter the Banking Ombudsman for resolution of your grievance. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas