Untrusted credit card - unknown transaction?

Question

Pls dont use any bank credit card its untrusted credit card department they are not maintain there pin No. anyone can use your credit card without your knowledge. I am using credit card past three year with out any Due amount. But On 2nd oct2015 Rs.6502.68 unknown transaction done by M/s.DROPBOX*4GR2TQW3QG9L without my knowledge. so-many times i call phone bank every time they are giving new way to withdraw my money. And so-many mail also send but still i got only auto replay. finely i got one mail from Mr.Pramod Nair -Manager - Correspondence (Chairman & MD Cell) that he mention you will get temporary credit on Nov month statement but that also not get. I don't know who is wright person to make complain.Name Senthilkumar

Answer 1

Dear Senthil,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You have to realise that your bank has nothing to do with the online transaction that you have claimed to be fraudulent. Please follow the following  the simple illustrative security codes to save yourself from becoming a victim of cyber fraud

1) Never share passwords, PIN, CVV, OTP

2) Go for chip based EMV cards

3) Use strong passwords, change PINs and passwords regularly

4) Transact on secure websites with links starting with https

5) Use virtual keyboard for online transactions

You have stated that your  received a response from your bank stating the amount would be refunded and the credit would reflect in November statement. If this has not happened, it  would be just right to bring the matter to notice of Chairman & MD Cell appropriately. I am sure the matter would receive due attention and resolved.

Regards

 

J R Mohandas