Passbook entry?

Question

The porur chennai branch is refusing to print the passbook from others . While this facility is available in many other branches . My father and mother are living with me after the retirement . They can not go to home branch every time... When i ask about this in the home branch they say it is available. But the porur branch is not cooperative

Answer 1

Dear Kartik,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Most banks offer Anywhere Banking facility. Under this, no branch can refuse to print passbook. Directing the customer to home branch for passbook updation is a violation.  A simple act on your side may set things right at the branch. Every bank branch is mandated to maintain a complaint register. If any official at the branch refuses to print pass book you can approach the branch manager. If he refuses, simply ask for Complaint Register. This itself may prompt him to reverse the stand.

If your request is still refused, record your complaint in the complaint register and insist on an acknowledgment. In such a situation, it is unlikely you will be turned back. If need be, threaten that you will escalate the matter to his Head Office/ Banking Ombudsman.

Regards

 

J R Mohandas