Atm transaction failed?

Question

I tried withdraw 10, 000rupees from my bank ATM Hakimpet X road, Date 23/12/2015 ATM shows that transaction being processed but screen time out and money hadnt come out 2time i tried to withdraw 1000 got same problem then again i tried 3 time there was no balance. I request you to investigate the matter immediately and refund the amount to my account at the earliest. Name: Ruqiya Saba Tolichowki Hyderabad

Answer 1

Dear Ruqiya

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with your home branch and handover a written complaint with full details.  Do obtain an acknowledgement. If you do not get a satisfactory response from the bank within a period of 1 month, you can further complain to the Banking Ombudsman.  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA