Unable to Resolve Fraud Transaction Complaint?

Question

There was a fraud transaction of Rs.4000/- done on my bank account on 05th Dec'15 for which the complaint was raised with your Bank. The resolution TAT decided by bank (I'm not aware) gave me the resolution date as 09th Jan'16. The resolution I got was that without Debit card & ATM Pin transaction can't be made. Now this is what was challenged. In this resolution provided the concerned person from bank was not even aware of the other bank's name where the transaction was done. So taking a month's time to resolve, they are not in aware of the bank's name. I escalated this to Chairperson & MD & some one from their team asked me to for 04 working days which has passed. Hence out of mental torture & frustration I'm escalating this to ensure none of the other customer face this & my issue gets resolved at the earliest.
 

Answer 1

Hi Salmon,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Since you have already taken the appropriate follow up steps including writing to the MD Secretariat of your Bank which has not resolved your case to your satisfaction, for quicker & effective resolution, please  lodge your complaint with the Banking Ombudsman (either through letter or email) furnishing all information and enclosing the correspondence copies.