Iob bank, sowcarpet, chennai?

Question

We have been going through a terrible experience in your banks management process with numerous troubles like – i) In spite of having more than the sufficient amount in our a/c, Cheque’s return stating no sufficient balance; ii) Passbook entry system is never ever working; iii) We issue cheque’s, than for payment against them you do not accept cash saying your server is down; iv) Passbook entry system is never ever working; v) In spite of having a good deed of balance employees say it is out of balance; vi) staffs & employees are doing no good to the bank & its customers. If the server needs to be down all the time then why doesn’t the bank stop its functioning ? Why does the customer suffer for your server down trouble, if the server is down than begin with the manual banking but the bank is hesitant to do that also, if the server is down you cannot accept cash deposits even if it’s an emergency and the customer has issued a cheque to a client already, bank does not even have a backup system for that, or any other back up source to any trouble affecting the functioning of the bank & its customers.

Answer 1

Dear Ajay

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You listed host of grievances against your bank branch.  It would have been better, if the same was discussed with the head of the branch.  Being Head of a branch, he is under obligation to ensure smooth and seamless functioning of his branch.  All the issues mentioned by you could be sorted by the Head of the branch.  Even after bringing the problems to the notice of the branch manager / head, if the status quo continues, you may choose to further escalate the matter to the senior management of the bank, whose details would be available on their website.  

RAJA