Behavior issue at ballygunge branch in kolkata?

Question

Today i have visited Ballygunge branch at 3 pm around for chq book issuance for my saving account number 22553 where i have lost my cheques. Their is one employee mr Samir who treated me very badly in open office. Firstly i have asked him for 2 nomination form but he gave me 1 and ordered me to take 1 Xerox copy than I asked him for process of new chq book than he replied me very badly that you bring your chq recognition slip. I replied him that i didn't remember as i am not operating my account from long time .Than he said me that you will not get chq book and he started shouting. In one line, i want to say that he treated me as dog. Sorry to use this language but it's true.
I am also in service industries and i know how to behave with customer.
My all family relationship with your bank and total amount is more than15 lakh. If i will keep this relationship with other pvt bank than i will become wealth customer. Request you all to kindly look into the matter and reply me with your action. Otherwise i am going to move my all relationship.

Answer 1

Dear Rajanikant

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

For such bad behavioral issues, you should demand to see the branch manager, then and there itself, explain and seek apologies.  I assume, you met the front desk officer and being hurt with the rude behavior, went off without taking up the matter with the head of the branch.  If necessary, you may even complain in writing and in the absence of proper response from the head of the branch, should take it up further with the management of the bank.  You can find the details of the Nodal Officer of the bank for grievances on their website.  Please go ahead and meet up with the branch manager.

RAJA