Pension ECS not credited for January 2016?

Question

I am getting monthly pension from treasury thro  your bank This month not credited so far though my pension sent to bank Tambaram chennai Whn questioned bank authorities informed that due to system
Problem Others from other bank got d pension on 28th itself still we yet to receive pension only from bank Tambaram we are suffering for non payment so far pl expedite for early payment

Answer 1

Dear Venkatesa

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is sad that the bank has still not credited your pension.  Please get in touch with your relationship officer / branch manager and seek clarification regarding the delay and insist on immediate credit.  If the branch is not responding positively, do complain to their Nodal Officer for grievances.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA