How can a car dealer encase the e voucher payment of ZIP DRIVE car loan from HDFC BANK? |Refusal attest my passbook |Cheating with bank account |Cash Deposit Machine Error Amount Not Credited to Account |IMPS FUND transfer |Full & final settlement and relieving letter not received. |Imps transfer failed but money debited and not credited to another account |Aadhaar not active in my account for lpg subsidy |Tip/scg.Visa.Pos.Dt 240116 |Wrongly Debited Rs. 5000/- |Digipurse wallet |High value cheque was returned by bank service branch |COLLECT Transaction Failure But Amt deducted |Txn fail and amount cut |No enquiry for my new account issue for 2000 thousand rs not show in my account diposit |Refund of wrongly debited money |Amb chrg incl st & cess |TBMS charges |Home Loan is Sanctioned but Didn't get Appointment for Home Loan Formalities |Deduction of SMAB charges from SAVING account |HDFC Bank — Cancellation of car loan |CIF not transferred during bank account transferred |Cif number not changed |Arrears on a/c of Pre 2006 notifications for defence pensioners |

Confirmation of payment (Reference number is not received) when paid collect.?

asked Feb 15, 2016 in Others by Surya

I have paid my fee(Rs 17617.8/-) on-line through your bank collect .money transaction done from your bank on-line banking. there is a confirmation from your bank that transaction is successful . Now i am unable to verify where the money was, since when i want to branches and enquired there they told that bank collect is not related to bank affairs, it is completely online . i have tried in another way by calling to customer care they also said the same thing that it should be dealt in online. so please contact and confirm me about my fee payment through bank collect .

1 Answer

answered Feb 17, 2016 by Mohan

Hi Surya,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

What the bank has stated is correct. The bank would have been able to provide transaction details had the amount been transferred from your account to the beneficiary. In your case the bank's payment gateway was used for transfer of funds. You would have made the payment to a specific beneficiary. The payment being successful, for confirmation of receipt you have to take up with the beneficiary of the credit.

Regards

J R Mohandas