Wrongly Charged DP charge?

Question

I am Rakesh Sahoo. 572.50 Rupees has been deducted from my account as (58413867 DP CHGS TILL SEP-14) DP charges on 30/10/2014. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is XXXXXXXXXX9377.

Answer 1

Dear Rakesh

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You are referring to Demat charges levied in your account, more than a year back, i.e., 30/10/2014.  Why so much of delay?  How about the same charges being again levied during 2015, say on 30/10/2015?  However, it is suggested that, if the account was never opened, the bank can not debit your account.  Please meet up with your home branch manager, seek clarification and if not satisfied, demand reversal of the charges.  If he is not responding, you may escalate your grievance further, as per the following process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA