Amount got deducted without my knowledge?

Question

On 2nd of March, my bank passbook shows approx 50000 amount got deducted with multiple
transactions. on 2nd march 1000 shows deposited automatically, on 4th of March, 5000 shows deposited automatically, to investigate further, i reached to bank, however bank asked to contact police department, and police asked to contact bank. as its bank matter. being a responsible citizen of this country, i dont want to encourage such suspicious practice, there should be investigation, who and why its happening., looking for positive response from your end.
Regards, 
Gopal Sagar

Answer 1

Dear Gopal

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The multiple debit transactions, based on your communication, seem to be fraudulent and might have gone through successfully, based on input of your security credentials, assuming the transactions to be online.  It is also presumed that you have not gone for 'Mobile Alerts', since you came to know about the transactions based on entries in the passbook.  The suggestion of the bank for a police complaint / FIR is is correct, since the transactions are stated to be fraudulent and not done by you.  However, this would not absolve the bank from their responsibility of conducting an internal investigation.  You should be submitting a written complaint to the bank, seeking clarification of the disputed transactions and reversal, while filing a police complaint simultaneously.  

RAJA