Money not received but amount got deducted (from ATM)?

Question

On 31st, August, 2015 tried to withdraw Rs. 10, 000 using ATM. I did not receive the money but I received a message from bank showing the deduction of Rs. 10, 000. This incident happened before almost 2.5 months ago. I contacted the bank but still I did not receive my money. Rs. 10, 000 is not at all a small amount. And it has been 2.5 months. I want my money back ASAP. Looking forward to a positive response.

Answer 1

Dear Mandira

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You are required to give a complaint in writing to your home branch, giving the details and seeking reversal of the amount.  You may also ask for the CCTV footage on urgent basis, since the same gets overwritten after 90 days.  In case the branch response is not positive, you may complain further to the Bank's management / BO, as per the process enumerated hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA