Icici credit card?

Question

Dear sirj would like to bring to your kind notice that I m holding a Platinum credit card no.xxxxxxxxxxxxxxx4008 in ur esteemed bank.
Sir, I have taken a policy from lombard and my monthly instalment is Rs.490.
Due to some financial problems I couldn't make the payments regularly. As per the statement Dt.16/03/2016, the total outstanding payment was Rs. 7130.37. Without any intimation an amount of Rs.7632.11 has been deducted from my saving account. Can you better clarify how your bank can do like this with me.Is it not the duty of your bank to intimate the same before deducting the amount.
Is this the way you people give service to your customers. Now I am feeling ashamed of myself for holding a saving account in your bank. In future I am not going to avail any services of your so called esteemed bank nor give intro to any of my known persons.

Answer 1

Dear Bipasa

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your credit card dues must be pending for pretty long time and hence, the bank exercising their paramount lien, recovered the same from your savings account.  The credit card bill sent to you by the bank itself, is an intimation regarding the dues payable by you.  Since the bills were not paid by you, the bank deducted the amount from savings account, for which they need not inform you nor seek your permission.  This is a common practice by all the banks.

RAJA