Programme Management Fee?

Question

I noticed that bank has charged Programme Management fees to my Savings account when my account even does not match the given criteria for being treated as a preferred customer. Further, they have sent no notification to me for upgrading me as their preferred customer. And when I asked them about degrading the status of my account, they say I have to visit the nearest branch for the same. I am calling their RM for last few days & yet no response. The Bank has just ended up causing me inconvenience. They have also been charging me for the NEFT transactions I do. If am a preferred customer & they charge me for the same, then why do they charge for my NEFT transactions too. Am very disappointed with the services of  Bank, especially for their poor customer support after raising a complaint. When I try to trace my complaint status with the reference number they had given me, it says that my reference number cannot be traced & I have to reach a nearest branch. Am going to close my account with this Bank as they simply focus on charging me fees for which I am not entitled to pay. And also am planning to file a complaint with the RBI regarding the same.

Answer 1

Dear Divyahari

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I here under appended the process for taking up your grievance with your bank and in the absence of their response with Banking Ombudsman.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA