Complaint - Cheque book?

Question

My request for cheque book is date 11-03-16 but not recived me cheque book todey whats a problem and not ans. me customer care and not submit my complaint . i have my cheque book tomorrow becouse urgent me plisew replay meand then branch for raver for jalgoan dist. manager not respoding me and all wes not to me correct ans anyone purson plise my problem solv .

Answer 1

Dear Mahendra,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I wonder why you have remained silent for  3 months. Most banks have the process of sending cheque books by courier/post to the contact address of  the customer on record. I suggest you to visit the branch where you had submitted your requisition for new cheque book to ascertain whether your request was processed by them. The branch would be able to track movement of the cheque book if it had been issued but not delivered to you till now. If you have changed your address please update the new address complying with the bank's procedures in this regard.

If you do not proper resolution/guidance, you may write to Nodal Officer of the bank narrating the facts.  You can send an email or a surface mail. Contact details of Nodal Officer can be found on the bank's website.

 

Regards

 

J R Mohandas