Bank Credit Card Has Been Declined?

Question

Please note that i applied for Credit Card and I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in bakn Link showing track your card application. Found the reason as follows. Application Status Dear Customer, your credit card application has not been Declined as it did not meet the policy requirements of  Bank who called us for Credit Card and we never gone to bank for the same. Executive called and we given all papers and verification also done positively. I called Customer CARE and they are not giving any Correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for Rejection.Bank should give us reason or else we also file complaint in and bank ombudsman. We want Reason for Rejection as it will hit my CIBIL. My CIBIL was all clear and i got Home Loan too on same address. If we will not find reason for rejection, we will file case in Consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against bank. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court.  Regards Rajender Please suggest me what is next process. And where exactly my application got declined. Hoping positive response.

 

Answer 1

Hi Rajendra,

Please lodge your complaint with the Customer Service Cell, RBL through email. If you do not receive satisfactory reply, for positive resolution, you may lodge your complaint with Banking Ombudsman.

P K Dash