Forcing to change ac book?

Question

Hello Sir

I am holding the account  When I visited the branch today to check my balance and put all my records in my account book, they forcefully asked me to change my book despite of there were few pages left in the book. They are just doing this to other also and deducting the acount 70/- (seventy rupees from account). 

 

There are lot of banks in that rural area, but nobody does this and the way this staff is approaching is really hurtful. I have been constumer to this branch for long time, but this is something new happening. They are just forcing people rather than giving appropriate answers. 

 

There is also no customer care relation officer in front desk, who could give appropriate answer and does not like to speak to customer also.

 

Please look into this. Hoping for appropriate results.

 

ThankYou


 

Answer 1

Hi Jogi,

Though I could not understand your problem fully, yet I feel you have a valid grievance.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

Answer 2

As regards deficiency in service and rude behaviour, you may escalate the issue to the nodal officer-grievances whose coordinates would be available on the Bank's website. You may also report forceful change of ac book and deduction of charges in your communication to the nodal officer.

 

Thanks and regards

 

Deepak