Fake call for personal loan and fraud money?

Question

Iam suresh rathod. Sir I got call from lady payal sharma and she told she was calling from my bank delhi branch.she told she was from loan section and told that bank provide loan at low interest rate 9.5%. And she told bank provide loan on the name of standard solution, co-partenership with hdfc bank.then she asked me how much loan should I requerred.then replied I needed five lakh then she asked me to sent some documents for loan approval..then I sent documents like id proof, pan card, bank statement and two photos through email after a day call came from same bank she was also a lady naming mrs verma and she was saying she calling from my bank loan section.and she told my loan was approved and she was saying there should paid 4 EMI and processing fees in advance totally 23880 rupees.then she gave me a account no  .then I paid 23880 rupees to this a/c no on 5/9/2015 favour of standard solution which it was payable at lajpat nagar branch I paid it through neft from bijapur.after that two days payal sharma called me and she was saying my loan process requerred NOC certificate.then I replied I haven't that certificate.then she said bank would provide noc for this there should pay 25500 rupees as a security and she told this amount would refund after loan sanction.then I paid this amount in same a/c no It also paid by neft in  bijapur on 15/9/2015..then after payal sharma lady called me and told my loan process would completed in four days.but after four days I tried to call them, their all no's switched off.this is really fraud me sir.please help me and try to recover my amount. I lost totally 49380 rupees sir..please sir. From Suresh rathod Bijapur( karnataka)

 

Answer 1

Mr Suresh,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

After having carefully gone through your mail, I express sympathy for the ordeal you have to suffer. You have fallen prey to the fake phone call of fraudsters. Please note that Bank never ask to transfer funds towards processing fees by NEFT. Secondly, whenever you are handing over self-attested copies of identity and address documents, please write the purpose on those documents so that these documents can not be misused.

As regards cheating by so called Standard Solution representative, you will have no other option than to lodge a police complaint giving full details, in the nearest police station.

Regards

Deepak