Unwanted deduction of money from account?

Question

I want to change my GATE -2016 center and i done transaction from my account but my GATE center will not changed and balance is deducted from my account.Then i talk to GATE helpline center then he told me that your money will not reached to me so that your center will not changed and he asked me to consult to my bank Then i register my complaint in bank but complaint has been closed and my money will be not return.So i requst you to please help me regarding this issue. I am very thankfull to you.
 

Answer 1

Dear Richa

Your mail is not understandable as full facts are not stated.  I presume that some online payment was made and the amount supposedly did not reach the beneficiary and you are looking for refund of the same.  Please take up the grievance with your bank as per the process stated hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA