Non recharge of airtel mobile number through lime app?

Question

This is Sridhar from Hyderabad. I had recharged my dad's Airtel number  with 249rs on lime app of  bank .The benefit was 24000 local std seconds. Today its 25th and still the recharge hasn't been done. Its been four days and I didn't expect such unprofessional attitude from a reputed  bank. This is causing extreme mental agony, frustration and intense disgust. I request you to therefore take appropriate action at the earliest and ensure that I get adequate compensation as well. Thanks and regards.

Answer 1

Dear Sridhar

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please bring the matter to the notice of your home branch in writing, under proper acknowledgement.  Since it is supposedly an online transaction through bank's application, they would only would be able to check and confirm.  Please take it up with your bank.

RAJA