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Question

Hi, (Bhanu Pratap Singh) M.G Road Bangalore. Hi, someone withdraw 15000 rupees using my ATM without my knowledge on 2nd between 6-30 to 6-45 am, I get to know about this when I got the transaction message at 2nd January 2016, same time I call the customer care regarding this incident and block the atm card, Please do something regarding this case and share cctv footages with me

Answer 1

Dear Bhanu Pratap,
 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If you are sure and can establish that when the transaction was taking place, the debit card was in your possession, this could be case of skimming fraud. Your bank is liable to restore the funds to your account. For this purpose, you may have to lodge a police complaint  and furnish a copy of the FIR to your bank.

Don't complicate the matter asking for CCTV footage etc.  Let the bank and police investigate who had withdrawn the amount. I understand your pain. Claim the amount from your bank with conviction as it is a case of unauthorised debit.

 

Regards

 

J R Mohandas