Response of the bank concerning fraud in my account?

Question

I would like to register a complaint against your Bank concerning online fraud in my account. I am running behind them since last one month but so far did not receive any positive feedback. In the beginning they said that they are investigating the issue seriously and will ensure that my money is back to my account but now they are just bypassing the responsibility saying that they have no any liability and responsibility in such case. I had reported about the fraud within one hour so they had all possibilities to stop or recall the funds but unfortunately nothing was done. They just kept me in dark without giving any proper information and progress status. As I feel now they were just gathering the information against me to prove me work and to make me liable for this incident. It is completely cheating of the clients. If we receive such irresponsible response from the bank, how a client can believe in bank and their banking system. I have asked many times the details of fraudulent transactions but so far could not receive any feedback. They are just cheating the clients and ultimately it is physical and mental torture for me after losing my hard earned money. So I want your kind support in order to get my money back to my account. It is also important to make aware other clients also who bank with your bank to let them know the reality face of your Bank. If require, I can share all the emails have received from the bank. Best Regards Arvind

Answer 1

Dear Arvind,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I presume that you have become a victim of internet fraud. May be you had compromised your personal information without realising the source calling for such  details to be fraudulent. You bank must have definite information  of such a compromise for them to shrug of its liability. 

Nonetheless, I suggest you to straight away take up the matter with the Banking Ombudsman. Please narrate the happenings sequentially for the BO to understand the issues in right manner. Please send copies of all correspondences exchanged between you and the bank. 

I am sure you will get relief as the  onus of proving any compromise on your part rests with the bank.  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas