Buying of kotak mutual fund?

Question

On jan 2nd 2016 i bought select focus fund units and the amount has got deducted and i got a java error from the site. i have tried to talk to the bank employees and they say i need to check with bank securities and bank securities say i need to talk to the bank employees. I have provided them a screenshot of amount getting deducted from my acct. My PAN#AJHPC0302M and this is the mail id  but i did not receive any confirmation from them till date.

Answer 1

Hi Phani,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Since your follow up actions have not resolved the issue, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)