Complaint - Atm related?

Question

I had used my bank atm card on dated 10/11/2015 for withdrawing rs 4000/- Atm machine, but the cash was not dispensed although amount was deducted from my bank account no I had registered my complaint to customer care dated 11/12/2015 and 30/12/2015 but not a satisfactory results. I want You will check my complaint authenticity and gave justifiable results .

Answer 1

Hi Rajneesh,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

You have taken appropriate steps in due time and since your Bank is not responding as per RBI guidelines, please follow the below steps (also demand in writing to view the said transaction in the CCTV footage of the said ATM) :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)