Regarding failed transaction?

Question

It is submitted that 24-01-2016 I purchased an item through net banking from Jabong amounting to Rs 2517 only. I received massage from your bank that Rs 2517 has been debited from my account but as per JABONG the transaction has been failed. So you are requested to go through the matter and solve the problem please.
 

Answer 1

Hi Rajinder,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Generally this type of transaction failure due to Server problem gets rectified within a day or two and the customer account gets back the credit. If you have not yet received back the credit, 

please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details (along with Jabong reply through copy & paste mode).

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/