Money got stuck in the CDM?

Question

Hi sir, I am sravanthi, I deposited money 5000/- on 18/01/2016 at Balkampet branch, Hyderabad. at that time, CDM was stuck while validating cash. I complianed this problem at branch, but they said automatically money will credit in your account after restarting machine, it takes 2days. they said. but till now i didn't get money. again i visit the branch they are not giving proper information. please solve my problem. it's very urgent sir. life n death problem. pleaseeeeee..
 

Answer 1

Hi Sravanthi,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If your problem has not been resolved by now, please escalate to Nodal Officer of your bank by email or letter. Contact information of Nodal Officer  can be found on the bank's website. Narrate your experience in sequence in the communication for  the Nodal Officer to understand it without difficulty and get that sorted out within the shortest possible time. I am sure you will receive satisfactory response.

Regards

 

J R Mohandas