Rs 115 deducted for duplicate statement without any request?

Question

Rs 115 deducted from my account for name of duplicate statement without any request on 30-Jan-2015.
I raised complain CR40000008946 on your bank site but closed without resolved. 
My account is in brach 4326, Vasundara Gaziabad 201012.

It is very serious issue how Rs 115 deducted from my account without my request. Who will accountable for this issue.
Help me.

Answer 1

Dear Nirala

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please speak to your relationship officer / branch manager and ask for a clarification regarding the deduction, wherein you have not asked for the duplicate statement.  The problem could be more serious, since the statement would have been given to someone else.  You should be getting in touch with your branch head / manager forthwith for resolution.

RAJA

Answer 2

Hi Nirala,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

It seems even though you have followed up properly and received CR, yet it has not been resolved to your satisfaction.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/