Mental Harassment?

Question

Respected sir/medam, Today i went to bank muktanand branch in vadodara city to open an a/c and met ms. Chhaya D. Shah and ask her to open my a/c and she ask me to get out and said you can not open an a/c over here. You can open an a/c at your nearest area branch only. Well i know there is no such rule in bank, but then also i went out of there and contact my nearearest area branch and they replied me they can not open an a/c before a month and rudely ask me to come after a month. But i coudnt wait that long and the other nearest branch was muktanand. So i again went to muktanand branch and requested mrs. Chhaya D. Shah to do me a favour and in responce she scolded me very rudely and said if that branch is not opening an a/c then even i wont open your a/c when her job was just collect a form and documents instead of help me out she mis behaved and make me feel amberes. Is this the way to handle the customes in your bank I hope i will get justice and hope you will keep informing me about the progress of this complaint against mrs. Chhaya D. Shah  muktanand branch vadodara.
Yours thankfully, 
Mrs. Mayuri Desai.

Answer 1

Dear Mayuri

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Opening an account for anyone is the prerogative of the bank and at times, based on their policies, they might even refuse to open an account.  However, these days, you have umpteen number of banks as an option to open an account.  Please explore the possibility of opening an account with any other bank, if that particular bank is not interested.  If you still want to go ahead with your complaint against the particular bank, may write to their Nodal Officer, whose details would be available on Bank's website.

RAJA