Deduct my huge cash transaction charges?

Question

Before 2-3 months ago, I opened a savings account in your Bank, garh road, meerut branch having account no. XXXXXXXXXXX1208 (Rohit Nath). I have a clothing shop in which I have to import/export cloths, due to which I did huge cash transactions in account. But after that I opened my current account in another bank. But due to some reason, yesterday I deposited 22000 in my savings account and as soon as I deposit, deduct my INR 7376.09 by the name of cash transaction charges without any prior notice. Now I am requesting them to refund my deductions, but they always abuse me and ignore me and say that we will not refund your deductions, it is our fee. Please take legal actions against this branch manager.

Answer 1

Dear Rohit

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If you strongly feel that the bank was wrong in recovering the charges from your savings account, you may complain to their senior management, as per the process mentioned here under.  However, prior to that make yourself sure that you have not taken advantage of the SB account, which is meant for personal, but not business transactions.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA