(PPF demand draft not deposited within 3 months resulting Re validation)?

Question

Sir/ madam, I and my wife was maintaining ppf  with assistant dy. Director, ppf section, gpo, kolkata – 700001. On 13th may 2015, i made an application to the post master, gpo, kolkata - 700001 and requested to the post master, gpo, kolkata - 700001 for transfer of fund from gpo to Bank phool bagan branch kolkata as we are having saving bank account in phool bagan branch. Thereafter, dy. Director, ppf section, gpo, kolkata has sent the demand draft in favour of  phool bagan branch on october 2015 with my contact and address details to the phoolbagan branch for crediting the amount in my ppf account. Thereafter, i regularly contacted bank phoolbagan branch and kept inquiring about the receipt of demand drafts but concerned official of bank, phool bagan branch denied of having receipt of my demand drafts dated 29-10-2015. Ultimately to my utter surprise i came to know that demand drafts had been received by phool bagan branch long back around in the month of november 2015. Neither bank officials had time in 3 months to deposit the demand draft nor had time to contact the customer resulting to expiry of demand draft. That in gross negligence did not credit/ deposit demand drafts. It took me 6 months to get the draft from gpo and again i had to revalidate the demand drafts which will take 3 months at least. Due to phool bagan branch negligence, i suffered (Still suffering) huge financial loss including the loss of interest and yet to receive my principle amount. I am also not able to invest in 80c in fy 2015-2016. bank completely kept me in dark and harassed me and deprived me of my money in time due. Being a senior citizen i request you not to harass me further and resolve the matter.
Under this circumstances i request bank to pay my principle amount along with interest @ 18% from 1st november 2015 till the date of payment of principle amount or i will be bound to take every necessary legal action against bank phool bagan branch and raise this incident to bank, banking ombudsman, consumer court and to every respective forums.  There is lack of internal control and audit procedure and no accountability at all!  An early action in this regard is highly desirable.
Thanking you, 
Yours faithfully, 
Regards 
Pratik kheria 

Answer 1

Dear Pratik 

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your grievance is absolutely genuine.  The services of the bank seem to be extremely pathetic.  Please email your grievance to the senior management of the bank, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA