Credit Card - No Update?

Question

I got Call from bank regarding Credit card as my Salary account is in bank. Next day his executive came to collect all the documents. I have submitted all the documents. and  Now I tried calling him but he is not picking up the call as when I check my application status online it says "No records found" Please look into the matter as if these guys are fake then I can log a complain against them.

 

Answer 1

Hi Ankit,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)