Funds Transfer?

Question

I have sent a voucher with my signature and the pass book to the branch along with a mail requesting the transfer of funds. This mail was sent 8 working days ago. Neither have I received any kind of communication from the Branch nor my funds have been transferred. When I called and followed-up with the Branch Manager, he was not only unaware of the situation but also rude in his behavior. To give a prelude to the whole episode, I would like to inform that I had a A/c opened in my college campus extension centre at  I wanted to withdraw some money from the a/c but since I got relocated to Bangalore, it wasn't possible for me to go to the branch and withdraw the same. That is when I inquired in the branch near my hometown and they suggested I transfer the a/c to their branch and then funds can be easily withdrawn with the help of a voucher & Pass book. I got my a/c shifted to this branch as per their suggestion. Next I was instructed to send a mail requesting transfer of funds along with a scanned copy of my signature. After going through all this process, still I haven't been able to get my money transferred.

Answer 1

Hi Sandeepa,

It is not clear why your new branch (at Bangalore) has not forwarded your application and pursued with the first branch to transfer your funds. It is also strange that your account has been transferred from the home branch without the funds. In any case, this is definitely service deficiency on part of the Bank and you deserve an apology along with appropriate explanation from the Bank regarding the delay. Since your home branch has not responded positively, please follow the below steps :

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)