Amount debited on failed transaction?

Question

Dear Sir/Madam, I am Yogesh Gautam, I have purchase the fuel of my car from Anil fuel service Gautam budha nagar up of amount 2170 rupees. first transaction was failed then again transaction was done as successful. On both transaction my amount was debited. i have called same day for the same to the bank then executive was responded the amount will reverse after 3 days. But after 3 days my amount has been not reverse then again call and send the mail for the same then they are cooperating to me and not reversing my failed transaction amount even i have submitted my failed transaction slip. Please do needful which will favorable for us (bank and Me) Thanks and Regards Yogesh Gautam

Answer 1

Dear Yogesh

Generally, for a failed transaction, the system would not generate any slip.  I presume that probably, the Fuel Station might have been credited twice with the amount. You need to check from Anil Fuel Service station and as well your bank regarding the actual status of the first swipe.  Unless, you have a clarification as above, it would be difficult for a resolution.  A failed transaction would never induce a debit and generate a slip.  Please check it out and take it up accordingly.

RAJA