Amount debited twice on failed transection?

Question

Sir/Madam I am Sri Trailokya Bordoloi, retired executive of Oil India Ltd, used to make monthly payment through online such as Airtel, BSNL, Tatasky etc. This time on 3rd October 2015, I tried to make payment Airtel mobile payment of Rs 494.14 through online from my Bank Branch During first time, the transaction denied, then I tried second time, it is OK. But when I check my A/C it is fount that the amount deducted twice from account. Till date no refund has been made. On the same day Airtel confirmed receipt payment of Rs 494.14 against their bill. Kindly look into the matter and redress. Trailokya Bordoloi Jorhat, 785001 Parijat Nagar, Club Road

 

Answer 1

Mr Trailokya,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

As regards double debit for utility payment, please check up with your Bank whether funds stand remitted to telecom company twice or once. If the funds are lying with the Bank, the refund should be effected immediately. Otherwise you may escalate the issue to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. If you do not get satisfactory response from the nodal officer within a reasonable period, you may approach Banking Ombudsman for resolution.

Regards

Deepak