Not lodging my complaint?

Question

I m a customer of since last year. I had done an online transaction on 21st of October and it was unsuccessfull. I called Customer Care the next day then i was told that its showing in their system about the transaction and it would be refunded in 2 days but it was not refunded. Today I called them again to register a complaint but after taking all necessary information they told that my transaction is not available in their system and if its not available then how was it available the last time when i called them. I need help regarding this.

Answer 1

Hi Sagar,

If the online transaction attempted by you was unsuccessful there was no question of your account having been debited. If your account was debited it means the transaction was successful having passed all the authentication processes. You have to take ownership for the same.

As the nature of online transaction has not been indicated by you it is difficult to provide alternative approaches for resolution of your complaint. Probably, you can  get a satisfactory resolution by visiting your home branch and explaining things in right manner.

Mohandas