Credit card Issue?

Question

Hi, 3 months back while making a transaction using credit card(xxxxxxxxxxxx8605) the transaction got confirmed even without entering the pin. I just entered the first 2 digits of the pin and after 2 seconds the transaction got authenticated. So i raised this concern with . I got a response that it will take around 90 days to resolve the issue and they credited Rs 48000(equal to transaction amount) to my credit card account. Well i never asked them to do so and because of this reason i was not able to convert my big transactions into emi. As this was a big security breach and break of RBI rule that the transaction should be completed with pin code i was expecting some good response from bank. Instead few days back i received a mail stating Rs 48000 will be reversed back and also that as the card was physically present at the time of transaction they are closing the incident. Now i am having a credit card bill of Rs 64000 due. Due to this reason i am spending sleepless night and tension as i cannot manage this much big amount of money. Also expecting some kind of compensation as they are breaking the law and simply closing the incident without taking any action. Because they have given me reason that the transaction was genuine as card was present physically then why did RBI issued this rule of implementing pin for completing the transaction. Regards, Rachit

Answer 1

Hi Rachit,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)