Illegal withdrawl/ use of debit card using details?

Question

Today ( 25.11.15 )I have received a call from an unknown caller who identified himself as a bank official working with your bank Head office, Kolkata and asked me for my debit card details on the pretext of releasing my blocked debit card. On suspicion, I checked my account transaction after some time and found the entire amount of INR 4500.00 already transacted ( debit card purchase ) on the same day. My account number and my home branch is, Naihati. Is there any way by which the culprit can be traced by using the transaction history, mobile number call details etc? I would also request a refund of the amount. Regards

Answer 1

Dear Hirak

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I assume that you were tricked to divulge your confidential credentials (vishing) and thereby the fraudster siphoned off your account balance.  Please do handover a written complaint stating the facts to your home branch and simultaneously lodge an FIR with police.  Refunding the amount would depend on the outcome of the investigations by both the police and bank.  Need to await their response.

RAJA